Tire Rack's Tire Road Hazard claim experience?

[XMetal]

Has anyone gone through a Tire Rack's Road Hazard claim? If so, how was your experience? Any input would greatly be appreciated.

I just discovered a sidewall puncture and needs to make a claim with them. I'll need to get the tire replaced. Still reading through their claim procedure

Only major issue I see right now is the Conti ExtremeContact DW has been discontinued. Tire's only got about 3k miles on it.

[habitat412]

It's really simple. Just call them up and make sure you have coverage for that tire. They will send out a replacement tire right away. Now as far as the discontinued part goes I can't say for sure, but more than likely they will send you something comparable to it.

[XMetal]

Unfortunately, it wasn't that simple for me. TireRack didn't want to cover it. Their opinion was that this was only a "cosmetic" issue. The slash was actually deeper than what that picture showed so I ended up replacing the tire out of pocket.

[Finnegan]

Originally Posted by XMetal

Unfortunately, it wasn't that simple for me. TireRack didn't want to cover it. Their opinion was that this was only a "cosmetic" issue. The slash was actually deeper than what that picture showed so I ended up replacing the tire out of pocket.

[XMetal]

I wasn't happy about it, especially having to spend $300 on an out of production tire to replace a fairly new tire, but safety comes first. That crack/split was getting worse as I drove on it - so I was getting it replaced regardless if TireRack was covering it or not. Very fortunate to have caught this during my "pre-flight" check prior to the Crater Lake trip!

[jns_e85]

Surprising. I had a pleasant experience with their process. A few weeks ago I ended up getting a nail in the outside tread of a Extreme Contact DW with 400 miles on it However Tire Rack immediately warrantied it after talking with the repair shop. Unfortunately I bought them last year when they were on clearance and TR would only cover what I paid, so I was out about $100 bucks for the replacement...

[XMetal]

Originally Posted by jns_e85

Surprising. I had a pleasant experience with their process. A few weeks ago I ended up getting a nail in the outside tread of a Extreme Contact DW with 400 miles on it However Tire Rack immediately warrantied it after talking with the repair shop. Unfortunately I bought them last year when they were on clearance and TR would only cover what I paid, so I was out about $100 bucks for the replacement...

I guessed its different when the damage is obvious, punctured through in your case. Mine hadn't actually ruptured yet, but I wasn't gonna wait for it to do so

[habitat412]

Should just put a nail on the sidewall and call it a day, lol.

[Gloop]

Originally Posted by habitat412

Should just put a nail on the sidewall and call it a day, lol.

that's the nicest advice here. And the chances of it working is very high. (tested it myself)