Good service (gasp!)

Hawkeye · 06-02-2010, 08:31 AM

I know, I know. I just thought with all of these complaints I would give props to European Motorsports in Des Moines for some good service.

My passenger cup holder broke on my way to a wedding this weekend so I stopped by there (bought my car there) and they were able to get it replaced and get me out the door in about 15 minutes

I have also had good luck with Zimmerman's in Cedar Rapids for a problem or two I had. It took a few trips because the techs had trouble replicating the problem but they finally found the source and replaced the parts to make everything good again. The service advisor Gus is great to work with and knows BMWs well.

Just thought I'd throw props in case any Iowans are looking for places to go.

3002 tii · 06-02-2010, 08:59 AM

good, stuff... most dealers around me suck. the place i bought my car at forgot to put the belly pan back on after an oil change. i only noticed few weeks later when i got my exhaust installed that it was missing. go figure.

wildag · 06-02-2010, 09:10 AM

I find that BMW of FairFax is a decent place to take your car for warranty work. They've got 60+ service bays, and a decent number of service advisors. The service advisers are nice enough, though they always seem stressed out; probably because they have 60 freakin service bays that are always full. I find that being persistent, and repeating what I want over and over works best. Its not that they don't want to help you, they're just running on auto-pilot.

They also give only BMW loaners, but they are generally out of all 120+ loaners by 8am.

They have free Wifi internet, and a great little working area. I don't mind waiting most of the day, because I can do my work.

I've also been mostly pleased with their work. I've had to be persistent about "well, if you don't know what the problem is, take a guess and change out a part". But the SA's do understand cars, and do know what they're talking about.

Hawkeye · 06-02-2010, 01:39 PM

Good point, Zimmermans gives out BMW loaners but I have a hard time getting any loaner out of the DM dealership for some reason. The one time I really needed one they put me into an old Camry.

06-02-2010, 08:31 AM	#1
Hawkeye Brigadier General 2070 Rep 4,365 Posts Drives: '07 Z4 Coupe, '21 X3, '16 GMC Join Date: Aug 2007 Location: Iowa iTrader: (0) Garage List 2016 GMC Sierra SLT [10.00] 2008 Yamaha R6 [9.00]	Good service (gasp!) I know, I know. I just thought with all of these complaints I would give props to European Motorsports in Des Moines for some good service. My passenger cup holder broke on my way to a wedding this weekend so I stopped by there (bought my car there) and they were able to get it replaced and get me out the door in about 15 minutes I have also had good luck with Zimmerman's in Cedar Rapids for a problem or two I had. It took a few trips because the techs had trouble replicating the problem but they finally found the source and replaced the parts to make everything good again. The service advisor Gus is great to work with and knows BMWs well. Just thought I'd throw props in case any Iowans are looking for places to go. __________________ 2007 Z4 3.0si Coupe • 6 MT • Black Saphire Metallic • PP • SP 2016 GMC Sierra SLT Z71 Premium Plus 4x4 2017 Harley StreetGlide • Denim Black • V&H Tune 2021 BMW x30i • Phytonic Blue Metallic • Fully loaded
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06-02-2010, 08:59 AM	#2
3002 tii Lieutenant General 2286 Rep 12,565 Posts Drives: Z4 M, X5, GX460 Join Date: Apr 2008 Location: CT iTrader: (99) Garage List F15 X5 xDrive35i [8.75] E86 Z4 M [10.00] F10 550i (Retired) [9.17] F25 X3 xDrive35i (R ... [9.43] E82 135is (Retired) [9.50] E85 Z4 M (Retired) [9.41] E90 328i xDrive (Re ... [9.25] E86 Z4 3.0si (Retired) [9.24]	good, stuff... most dealers around me suck. the place i bought my car at forgot to put the belly pan back on after an oil change. i only noticed few weeks later when i got my exhaust installed that it was missing. go figure. __________________ Follow for latest mods
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06-02-2010, 09:10 AM	#3
wildag ///M'n it Up 17 Rep 344 Posts Drives: '06 ///M Roadster Join Date: Aug 2009 Location: Reston, VA iTrader: (0)	I find that BMW of FairFax is a decent place to take your car for warranty work. They've got 60+ service bays, and a decent number of service advisors. The service advisers are nice enough, though they always seem stressed out; probably because they have 60 freakin service bays that are always full. I find that being persistent, and repeating what I want over and over works best. Its not that they don't want to help you, they're just running on auto-pilot. They also give only BMW loaners, but they are generally out of all 120+ loaners by 8am. They have free Wifi internet, and a great little working area. I don't mind waiting most of the day, because I can do my work. I've also been mostly pleased with their work. I've had to be persistent about "well, if you don't know what the problem is, take a guess and change out a part". But the SA's do understand cars, and do know what they're talking about.
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06-02-2010, 01:39 PM	#4
Hawkeye Brigadier General 2070 Rep 4,365 Posts Drives: '07 Z4 Coupe, '21 X3, '16 GMC Join Date: Aug 2007 Location: Iowa iTrader: (0) Garage List 2016 GMC Sierra SLT [10.00] 2008 Yamaha R6 [9.00]	Good point, Zimmermans gives out BMW loaners but I have a hard time getting any loaner out of the DM dealership for some reason. The one time I really needed one they put me into an old Camry. __________________ 2007 Z4 3.0si Coupe • 6 MT • Black Saphire Metallic • PP • SP 2016 GMC Sierra SLT Z71 Premium Plus 4x4 2017 Harley StreetGlide • Denim Black • V&H Tune 2021 BMW x30i • Phytonic Blue Metallic • Fully loaded
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