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06-13-2017, 10:10 AM | #1 |
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Tire Rack's Tire Road Hazard claim experience?
Has anyone gone through a Tire Rack's Road Hazard claim? If so, how was your experience? Any input would greatly be appreciated.
I just discovered a sidewall puncture and needs to make a claim with them. I'll need to get the tire replaced. Still reading through their claim procedure Only major issue I see right now is the Conti ExtremeContact DW has been discontinued. Tire's only got about 3k miles on it. |
06-30-2017, 11:31 PM | #2 |
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It's really simple. Just call them up and make sure you have coverage for that tire. They will send out a replacement tire right away. Now as far as the discontinued part goes I can't say for sure, but more than likely they will send you something comparable to it.
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07-01-2017, 12:10 PM | #3 |
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Unfortunately, it wasn't that simple for me. TireRack didn't want to cover it. Their opinion was that this was only a "cosmetic" issue. The slash was actually deeper than what that picture showed so I ended up replacing the tire out of pocket.
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07-02-2017, 04:23 AM | #4 |
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07-02-2017, 11:05 AM | #5 |
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I wasn't happy about it, especially having to spend $300 on an out of production tire to replace a fairly new tire, but safety comes first. That crack/split was getting worse as I drove on it - so I was getting it replaced regardless if TireRack was covering it or not. Very fortunate to have caught this during my "pre-flight" check prior to the Crater Lake trip!
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07-06-2017, 10:00 AM | #6 |
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Surprising. I had a pleasant experience with their process. A few weeks ago I ended up getting a nail in the outside tread of a Extreme Contact DW with 400 miles on it However Tire Rack immediately warrantied it after talking with the repair shop. Unfortunately I bought them last year when they were on clearance and TR would only cover what I paid, so I was out about $100 bucks for the replacement...
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07-06-2017, 03:48 PM | #7 | |
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