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"I hear the motor of the top of the roof is working but the one that close/open the roof I cant hear it. Is located in the side of the pilot right ?, almost in the trunk."
Ok, glad I asked the above question again. The motor you can not hear is the main motor which moves the top up/down. The motor you do hear releases the top from the windshield.
Your motor( open/closes the top) need's to be replaced. The reason you currently can't move the top is because the valve in the emergency pressure release system is jammed (red handle).
Your 1st step is to close the top. You'll need 2 people to do this. Place one on either side of the top and start lifting it up ...with even pressure on both sides. This may take more than a hour to do manually because of the jammed valve.
Your other option is to cut a hydo line which will release the pressure the top is now locked under. The top will move freely and basically be a manual top until your ready to repair the motor.
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