Kinda funny, about a month ago when that 4-Series abomination hit I sent a friendly email to BMW customer support concerning their direction in styling. Been a customer for 20 years...blah blah....horrible grills....blah blah....won't be buying anymore....blah blah.
They sent me a nice return email, then a representative followed up a couple days later by phone after I booked a time to talk. They went pretty much by the book trying to explain their direction to me, which I of course appreciated then mentioned off hand "Well if the new M4 looks anything like that, my C8 purchase will be easy to make". He laughed and when I said "I bet you've been hearing that a lot huh?" he demurred.