BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read

Go Back   ZPOST > BMW Z4 Roadster and Coupe > General BMW Z4 Forum

Post Reply
Thread Tools Search this Thread
      12-05-2012, 10:50 PM   #1
RobMCoupe's Avatar
Drives: 2007 Z4 M Coupe
Join Date: Feb 2010
Location: Bay Area

Posts: 697
iTrader: (4)

Strong Strut Customer Service

One evening, I decided to re-install my Strong Strut after matching the correct stainless steel acorn nuts. Everything seem to go well until I was ready to torque it down. That is when I noticed I stripped the thread on my driver side hat. I was frustrated with myself. The next morning I email Paul with Strong Strut to get a price for a new driver side hat. Paul reply within hours and tell me to ship the broken hat to Strong Strut and he will fix it free of charge. Within a week, I received an email the hat is fixed and shipped back to me. I didn't even have to pay for shipping.

I want to say Strong Strut customer service is the best I've experience. Strong Strut went way above my expectation with superior customer service. I highly recommend them as a vendor.
RobMCoupe is offline  
Reply With Quote
      12-06-2012, 01:03 AM   #2
Lieutenant Colonel
Drives: 2006 M Roadster
Join Date: Mar 2011
Location: CA

Posts: 1,655
iTrader: (2)

Great experience thanks for sharing. It's always nice to be pleasantly surprised by a vendor.
beta is offline  
Reply With Quote
      12-06-2012, 02:19 AM   #3
Major General
Finnegan's Avatar
Drives: Sapphire Black/Black Z4Mc
Join Date: Oct 2008
Location: At the track..or wishing I were at the track

Posts: 6,439
iTrader: (17)

Similar experience here. Needed shims due to MY differences with our car's builds. Issue was resolved super-fast--great follow up, they just hit all the customer service marks. Strong Strut sets a very high customer service bar. They have a solid product as well.
Finnegan is offline   United_States
Reply With Quote
      12-06-2012, 02:38 AM   #4
mfanatic325's Avatar
Drives: '07 Z4MC, '04 325Ci
Join Date: Oct 2007
Location: Cupertino, CA.

Posts: 3,674
iTrader: (20)

Garage List
Send a message via AIM to mfanatic325
Wow, that deserves a BRAVO

Legit vendors are tough to find nowadays
VF570 S/C|TIAL BOV|SetRabCooler|Brembo GT 6/4|TE37s|NT05s|3.91 Gearing|TCK D/A|RPi Induction|SS Race Mufflers/X-pipe|JVT Headers|AS SSK|VibraTechnics Mounts|Sparco Pro2000/6pt.Harness|MS FloorMounts|SE Custom Harness Bar|Tekarbon Angels|M-Tech Pedals|OE Strut Bar|RE RSMs|8000K D2S|CDV DEL|CF Roof Wrap|MB Grills|UUC TrannyMounts/ClutchStop|V1 Mount|P3C Gauge
mfanatic325 is offline   Taiwan
Reply With Quote
Post Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

All times are GMT -5. The time now is 11:43 PM.

Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST