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      12-05-2012, 10:50 PM   #1
RobMCoupe
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Strong Strut Customer Service

One evening, I decided to re-install my Strong Strut after matching the correct stainless steel acorn nuts. Everything seem to go well until I was ready to torque it down. That is when I noticed I stripped the thread on my driver side hat. I was frustrated with myself. The next morning I email Paul with Strong Strut to get a price for a new driver side hat. Paul reply within hours and tell me to ship the broken hat to Strong Strut and he will fix it free of charge. Within a week, I received an email the hat is fixed and shipped back to me. I didn't even have to pay for shipping.

I want to say Strong Strut customer service is the best I've experience. Strong Strut went way above my expectation with superior customer service. I highly recommend them as a vendor.
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      12-06-2012, 01:03 AM   #2
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Great experience thanks for sharing. It's always nice to be pleasantly surprised by a vendor.
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      12-06-2012, 02:19 AM   #3
Finnegan
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Similar experience here. Needed shims due to MY differences with our car's builds. Issue was resolved super-fast--great follow up, they just hit all the customer service marks. Strong Strut sets a very high customer service bar. They have a solid product as well.
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      12-06-2012, 02:38 AM   #4
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Wow, that deserves a BRAVO

Legit vendors are tough to find nowadays
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