Strong Strut Customer Service

RobMCoupe · 12-05-2012, 10:50 PM

One evening, I decided to re-install my Strong Strut after matching the correct stainless steel acorn nuts. Everything seem to go well until I was ready to torque it down. That is when I noticed I stripped the thread on my driver side hat. I was frustrated with myself. The next morning I email Paul with Strong Strut to get a price for a new driver side hat. Paul reply within hours and tell me to ship the broken hat to Strong Strut and he will fix it free of charge. Within a week, I received an email the hat is fixed and shipped back to me. I didn't even have to pay for shipping.

I want to say Strong Strut customer service is the best I've experience. Strong Strut went way above my expectation with superior customer service. I highly recommend them as a vendor.

beta · 12-06-2012, 01:03 AM

Great experience thanks for sharing. It's always nice to be pleasantly surprised by a vendor.

Finnegan · 12-06-2012, 02:19 AM

Similar experience here. Needed shims due to MY differences with our car's builds. Issue was resolved super-fast--great follow up, they just hit all the customer service marks. Strong Strut sets a very high customer service bar. They have a solid product as well.

mfanatic325 · 12-06-2012, 02:38 AM

Wow, that deserves a BRAVO

Legit vendors are tough to find nowadays

12-05-2012, 10:50 PM	#1
RobMCoupe Lieutenant Drives: 2007 Z4 M Coupe Join Date: Feb 2010 Location: Bay Area Posts: 568 iTrader: (4)	Strong Strut Customer Service One evening, I decided to re-install my Strong Strut after matching the correct stainless steel acorn nuts. Everything seem to go well until I was ready to torque it down. That is when I noticed I stripped the thread on my driver side hat. I was frustrated with myself. The next morning I email Paul with Strong Strut to get a price for a new driver side hat. Paul reply within hours and tell me to ship the broken hat to Strong Strut and he will fix it free of charge. Within a week, I received an email the hat is fixed and shipped back to me. I didn't even have to pay for shipping. I want to say Strong Strut customer service is the best I've experience. Strong Strut went way above my expectation with superior customer service. I highly recommend them as a vendor.
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12-06-2012, 01:03 AM	#2
beta Major Drives: 2006 M Roadster Join Date: Mar 2011 Location: CA Posts: 1,413 iTrader: (1)	Great experience thanks for sharing. It's always nice to be pleasantly surprised by a vendor. __________________ modification journal

12-06-2012, 02:19 AM	#3
Finnegan Major General Drives: Sapphire Black/Black Z4Mc Join Date: Oct 2008 Location: At the track..or wishing I were at the track Posts: 5,488 iTrader: (17)	Similar experience here. Needed shims due to MY differences with our car's builds. Issue was resolved super-fast--great follow up, they just hit all the customer service marks. Strong Strut sets a very high customer service bar. They have a solid product as well. __________________ 2007 Sapphire Black Z4M / Apex EC7s / Eisenmann Exhaust / Euro Headers/Cat / Aero Sideskirts / DIY Stubby / Ultimate Pedals / AS SSK / RB Rotors / Other Stuff #1047

12-06-2012, 02:38 AM	#4
mfanatic325 ///M-fanatic Drives: '07 Z4MC, '04 325Ci Join Date: Oct 2007 Location: Cupertino, CA. Posts: 3,348 iTrader: (18) Garage List 2007 BMW Z4M Coupe [4.45]	Wow, that deserves a BRAVO Legit vendors are tough to find nowadays __________________ VF570 S/C\|TIAL BOV\|SetRabCooler\|Brembo GT 6/4\|TE37s\|NT05s\|3.91 Gearing\|TCK D/A\|RPi Induction\|SS Race Mufflers/X-pipe\|JVT Headers\|AS SSK\|Sparco Pro2000/6pt.Harness\|MS FloorMounts\|SE Custom Harness Bar\|Tekarbon Angels\|M-Tech Pedals\|OE Strut Bar\|RE RSMs\|8000K D2S\|CDV DEL\|CF Roof Wrap\|MB Grills\|UUC TrannyMounts/ClutchStop\|V1 Mount\|P3C Gauge

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