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12-07-2010, 07:48 PM | #1 |
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Maximizing your odds for a successful dealer service
I am co-opting my own post into a new topic. Add your two cents:
Thoughts on maximizing your odds of a successful dealer service:
That's been my experience with the overall crummy BMW dealerships here in LA. Two were decent; three were awful. Last edited by blender; 12-13-2010 at 12:48 AM.. |
12-07-2010, 08:07 PM | #2 |
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Good post. Curious if you can share your specific experience as i'm also in LA.
I'm new to the BMW dealer game and have had good luck so far |
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12-07-2010, 08:38 PM | #3 |
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Agreed, nice post. People should really heed this advice.
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12-07-2010, 09:40 PM | #4 |
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You know...the fact that you have to do so much leg work just to get your car fixed is beyond mind-blowing. How can a company such as BMW make absolutely fantastic cars but have such crap support? I don't get it.
I've owned a number of cars and bikes and to be honest, I cringe when I have ever had to take them to the dealership for warranty-related issues. But after reading some of the posts on here, I don't think I would even have the balls to take my M to the dealership unless something catastrophic happened where I would not have to worry about them fucking it up anymore than it already is. This just isn't right. |
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12-07-2010, 09:55 PM | #5 |
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I also sometimes leave a note on the windshield to not wash the car. Sometimes that request gets lost along the way.
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12-07-2010, 11:24 PM | #6 |
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Good advice!
I must be very lucky because I have an incredible dealer that does eveything I ask and keeps me informed the whole way. They have never once even so much as mentioned my mods and it effecting warranty work being done even when sometimes it should have. In fact most time they give me a thumbs up for the mods. Not only that but they make sure to save me special loaner cars because they know I am performance guy. They will always make space in the schedule for me no matter how busy they are. I do at every chance I get thank them for their incredible service and tell them how much it means to be able to trust them with my car. It is not only important to be on good terms with the SA but also the mechanic working on your car. I am on a first name basis with most of the techs at my dealership and always make sure to go in the back and thank them for the work they do on my car. With that said they usually only ever put the same tech on my car and will call and make sure it is okay to let another one work on it. I guess I am just super lucky with my dealership. I am on good terms with everybody that works there... even the receptionist gives me a hug every time i walk in.
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12-08-2010, 09:31 AM | #8 | |
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Quote:
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12-08-2010, 10:07 AM | #9 |
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I'd like to add that if you keep your car immaculate, and especially your engine bay, you'll also get that respect in return and they will realize you know and care about the vehicle.
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12-08-2010, 10:17 AM | #10 |
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Being nice to the service advisor might be a good idea too.
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12-08-2010, 12:27 PM | #11 | |
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So, as much as you and I would like to think that a well kept, ultra clean car will get some respect, time and time again for me it doesn't seem to work out that way. I still clean mine up because I figure, it might get less messed up, or marginally more respect, that one that is brought in filthy.....
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12-08-2010, 12:40 PM | #12 |
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12-08-2010, 02:24 PM | #13 |
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Great advice. I prepare a work sheet in advance that I get them to staple to their work order - and I keep a copy. Doing your research on the boards saves money and hassle.
A good SA and service manager appreciate the knowledgeable customer. I have even gotten to know the shop foreman. Seems that our kids go to the same school. |
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12-08-2010, 09:56 PM | #15 |
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great pointers brought up thus far in this thread. i'm not particularly impressed with my dealership, but enjoy preferential treatment because the shop foreman is an m fanatic and always works on my car. my service advisor is seriously clueless though, even if he regularly accedes to my specific requests.
wondering if anyone else feels like they get some sort of preferential treatment at bmw dealers just because they own an m car? |
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12-09-2010, 12:12 PM | #16 |
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sticky it!
I'm taken care of because im friends with a bmw master tech at my local dealer
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12-10-2010, 05:57 PM | #19 |
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Currently using Center BMW in sherman oaks. I go far out of my way from LAX to get there.
SA is Dennis Bohlig, been good so far. Shop foreman is Dennis K. Also had good experience at Westlake, but that's even further from me. Bob Smith and Pacific = below average compentance Recommend you avoid Santa Monica BMW like the plague. Independent shops I use & recommend: - Checkpoint Auto [bmw speciliasts] in Culver City - Batrthel Motror Werke in Chatsworth - my first choice - Bavarian Workshop West Hills, CA - Avus Autosport, Burbank Last edited by blender; 12-10-2010 at 06:05 PM.. |
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12-10-2010, 06:14 PM | #20 |
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^very glad to hear your going to Center BMW
they seem down to earth and treat their customers well. only been their two times for minor things, but both times were good experiences. i went their on a recommendation from a co-worker who raved about their service. |
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12-13-2010, 09:43 AM | #22 |
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Thanks for this. I'm going to Center BMW next. Might go to Calabasas at the recommendation of someone else but we'll see because it's far.
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