Poor customer service from Turner Motorsports....

[3002 tii]

I thought most modern performance cars were SS on the inside as well, with a rubber coating on the outside?

[MIKe86]

That guy's sig made me lol.

[QUOTE=Shipkiller;9310400]

Originally Posted by Shipkiller

I remember this also. I think it was Hack or jmillet that said that but I just cant remember.

May have to go search. Nothing else happening at work this morning.

edit: found it:

[URL]http://www.zpost.com/forums/showpost.php?p=8458309

[Shipkiller]

[inTgr8r]

Originally Posted by Shipkiller

+1

[Z4Murder]

Originally Posted by inTgr8r

+1

[JCz04Bimmer]

Originally Posted by RobMCoupe

I work in customer service for a living. This is poor customer service when you do not return a call as promise. It doesn't matter how busy it is. Why does a customer have to call back when he/she was promise call back. Imagine calling Tuner and get the same answer, I'll call you back, without resolve each time.The OP could of waited before posting, but I understand the frustration.

Meh. I guess we can agree to disagree. Shops are busy. Promises are made and, while we'd love to have those always kept, they aren't. Instead of sitting around waiting, I typically just call again. They have the information I want and being proactive is always a good way to be.

And I do understand the frustration just not feeling compelled to write up a post. Just call instead. (That's my only point, really.)

[RBull]

Originally Posted by Z4Murder

[Z4-VILLA]

ok update, after waiting TMS is handling this whole ordeal for me and they even got the shipping for me, now its a matter.

I would like to apologize for venting and regressing to the maturity that of a 5 yr old when he doesnt get his toys.

TMS has shown me that they care about their customers and I am happy to say that I will soon have some SS brake lines! (at least the kinds that fit)

[mb1]

I bought my coilovers from Drew. They didn't come with adjustable spanner wrenches like they should've from H&R. I contacted Drew after the sale and he sent me the wrenches at no cost. I've had good luck with Turner. I hope they take care of the OP.

Originally Posted by gatorfast

Although I understand your frustration, I dont think its fair to lable them with poor customer service just yet. It sounds like they are trying to help you out but maybe not as quickly as you would like. If they acknlowledge their mistake (assuming they made one) and get you the correct part then I dont see what else they can do. However if they blow you off for an extended period then yea - bad service.