Vendor warning: Decal Store (formerly Dan's decal)

JCF · 02-26-2015, 07:53 AM

Is there an area in the forums where we post bad vendor experiences so other folks can avoid it?

I read the previous posts on the board that described the abhorrent shipping and customer service of this place, but had figured it might have been a singular event...

Took a chance and submitted an order for the reflector vinyl covers....

This vendor is consistent in their lack of customer service.

Numerous emails have gone unanswered. I even called and left a voicemail asking for a status.

Nothing, zilch, nada. I'll be opening a paypal dispute next week... 2 day shipping my ass.

ZMCoupe · 02-26-2015, 10:23 AM

It took more than 5 weeks before I recieved mine from them. I waited patiently for a month then sent an email requesting some info and heard nothing back. Sent another email 3 days later requesting if it had been sent - nothing heard. Another 3 days and I send another email requesting info and informing them that I would be forced to open a paypal dispute if I didn't get some kind of response at the very least. Waited 3 days and then opened a PayPal dispute that was never responded to... It remained open for about a week and I recieved my decals.

Absolutely the worst customer service I have EVER seen!!! I don't understand why they simply would not respond to ANY emails...

As I said I did finally receive my decals and they do look like a good match (although I haven't put them on yet) but what a poorly run company!

If you can find them somewhere else use them instead!

itdnwiwbp · 02-26-2015, 10:40 AM

My experience was pretty much what you guys said. By the time mine showed up, after repeated unanswered inquiries, I had already gone ahead and had my reflectors painted. I think I responded to a thread with a more detailed account a couple years ago but I would definitely urge people not to waste their time and money with whatever Dan's Decals is calling itself now.

Sliktop · 02-26-2015, 08:40 PM

I wish I would have saw this earlier, I just ordered AW stickers for my bumper. Ugh...

RossBMWZseries · 02-26-2015, 11:21 PM

I've ordered twice from this company for the bumper reflector decals. Once in 2013, and just about a month ago for my new M bumper that I installed. In 2013, it took about 2 weeks to arrive, they didn't respond to emails. This time, maybe about 3-4 weeks before i got them, and yup, no response whatsoever on my emails. I will NEVER purchase from them again. It's only $8-$12, but if they can't even respond to ONE email, that means they simply don't give a $hit.

torchmedia · 03-01-2015, 10:19 AM

Hmph.. I just ordered AW decals a week ago myself. Hopefully they show up.

djdcyphr, let us know if/when yours arrive?

JCF · 03-23-2015, 04:26 AM

Just to report that mine finally showed up at some point while I was away on vacation. So basically it seems like it's a 5-6 week delivery which is borderline fraud considering he advertises 2 day priority shipping.

I have no idea if my Paypal dispute had anything to do with getting them to ship, but bottom line is that this vendor's lack of communication is abhorrent.

torchmedia · 03-23-2015, 08:36 AM

Mine just arrived this past week as well. Strangely, I received a 'shipping notification' email after the decals arrived.

Also: At first blush I think my stickers are off-color (white).

chickdr · 03-23-2015, 11:33 AM

I bought some when I first got my car in 09. They came quickly, but didn't match well at all(Imola Red). I contacted them and they quickly responded asking me to send a part off the car so they could match the color more accurately. I am glad I never did it as I probably wouldn't have seen the part again.

Pheonix · 03-23-2015, 12:51 PM

Quote:

Originally Posted by JCF

Just to report that mine finally showed up at some point while I was away on vacation. So basically it seems like it's a 5-6 week delivery which is borderline fraud considering he advertises 2 day priority shipping.

I have no idea if my Paypal dispute had anything to do with getting them to ship, but bottom line is that this vendor's lack of communication is abhorrent.

Nothing will ever change if people continue to give this guy their money! Do it right and just paint those reflectors. I used rattle can; perfect match and still look great after over 4 years.

Nate4641 · 03-25-2015, 10:53 AM

I had similar issues. I ordered mine a few weeks before coming home from overseas along with stuff from other vendors. It hit me after I was already home that I never even got a receipt email from them. I don't recall if I tried to contact them, but they finally showed up a day or 2 before I had to leave.

decalstore · 07-18-2015, 01:53 PM

Decal Store is no longer ran from IL , i bought the company over from DAN. I do my best to ship out orders within 2 days. Sometimes its nearly impossible. Anyways just giving a heads up if you guys ever need any graphics you can get in touch with me nick@decalstore.com

usaz4mcr8cr · 07-20-2015, 06:04 PM

Nick@decalstore.com,
How about some color matched eyelids for the headlights?

StickMon · 07-20-2015, 06:35 PM

I was just thinking about that as I was admiring the sun damage on mine.
I'd be in for a set.

an3ony · 07-20-2015, 09:41 PM

Quote:

Originally Posted by usaz4mcr8cr

Nick@decalstore.com,
How about some color matched eyelids for the headlights?

+1

usaz4mcr8cr · 07-21-2015, 12:19 PM

Here are some samples:

Finnegan · 07-21-2015, 12:40 PM

Very nice!

an3ony · 07-21-2015, 06:18 PM

Quote:

Originally Posted by usaz4mcr8cr

Here are some samples:

yes, this exactly. I know its subjective but IMO it looks fantastic

usaz4mcr8cr · 07-22-2015, 10:04 AM

Hopefully the decalstore can come up with something...

02-26-2015, 07:53 AM	#1
JCF Second Lieutenant 32 Rep 218 Posts Drives: 07 Z4 M Coupe Join Date: Jan 2015 Location: Charlotte, NC iTrader: (0)	Vendor warning: Decal Store (formerly Dan's decal) Is there an area in the forums where we post bad vendor experiences so other folks can avoid it? I read the previous posts on the board that described the abhorrent shipping and customer service of this place, but had figured it might have been a singular event... Took a chance and submitted an order for the reflector vinyl covers.... This vendor is consistent in their lack of customer service. Numerous emails have gone unanswered. I even called and left a voicemail asking for a status. Nothing, zilch, nada. I'll be opening a paypal dispute next week... 2 day shipping my ass.
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02-26-2015, 10:23 AM	#2
ZMCoupe Second Lieutenant 36 Rep 210 Posts Drives: 2007 M Coupe Join Date: Jul 2014 Location: Muskoka Ontario iTrader: (0)	It took more than 5 weeks before I recieved mine from them. I waited patiently for a month then sent an email requesting some info and heard nothing back. Sent another email 3 days later requesting if it had been sent - nothing heard. Another 3 days and I send another email requesting info and informing them that I would be forced to open a paypal dispute if I didn't get some kind of response at the very least. Waited 3 days and then opened a PayPal dispute that was never responded to... It remained open for about a week and I recieved my decals. Absolutely the worst customer service I have EVER seen!!! I don't understand why they simply would not respond to ANY emails... As I said I did finally receive my decals and they do look like a good match (although I haven't put them on yet) but what a poorly run company! If you can find them somewhere else use them instead! Last edited by ZMCoupe; 02-26-2015 at 07:31 PM..
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02-26-2015, 10:40 AM	#3
itdnwiwbp Major 78 Rep 1,443 Posts Drives: 330iZHP Join Date: Jun 2012 Location: Long Beach, CA iTrader: (10)	My experience was pretty much what you guys said. By the time mine showed up, after repeated unanswered inquiries, I had already gone ahead and had my reflectors painted. I think I responded to a thread with a more detailed account a couple years ago but I would definitely urge people not to waste their time and money with whatever Dan's Decals is calling itself now. __________________
	Appreciate 0 Quote

02-26-2015, 08:40 PM	#4
Sliktop Private First Class 31 Rep 131 Posts Drives: 07 Z4 M Coupe Join Date: Aug 2011 Location: Socal iTrader: (1) Garage List 2005 BMW M3 ZCP [0.00] 2007 BMW Z4 M Coupe [7.00]	I wish I would have saw this earlier, I just ordered AW stickers for my bumper. Ugh...
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02-26-2015, 11:21 PM	#5
RossBMWZseries Major 224 Rep 1,130 Posts Drives: '11 E92 328i LCI & '06 Z4MR Join Date: Jun 2014 Location: San Juan TX iTrader: (1) Garage List 2006 BMW Z4M Roadster [7.00]	I've ordered twice from this company for the bumper reflector decals. Once in 2013, and just about a month ago for my new M bumper that I installed. In 2013, it took about 2 weeks to arrive, they didn't respond to emails. This time, maybe about 3-4 weeks before i got them, and yup, no response whatsoever on my emails. I will NEVER purchase from them again. It's only $8-$12, but if they can't even respond to ONE email, that means they simply don't give a $hit.
	Appreciate 1 Quote

03-01-2015, 10:19 AM	#6
torchmedia Second Lieutenant 53 Rep 268 Posts Drives: White Z4MC Join Date: Jul 2014 Location: Canada iTrader: (0)	Hmph.. I just ordered AW decals a week ago myself. Hopefully they show up. djdcyphr, let us know if/when yours arrive?
	Appreciate 0 Quote

03-23-2015, 04:26 AM	#7
JCF Second Lieutenant 32 Rep 218 Posts Drives: 07 Z4 M Coupe Join Date: Jan 2015 Location: Charlotte, NC iTrader: (0)	Just to report that mine finally showed up at some point while I was away on vacation. So basically it seems like it's a 5-6 week delivery which is borderline fraud considering he advertises 2 day priority shipping. I have no idea if my Paypal dispute had anything to do with getting them to ship, but bottom line is that this vendor's lack of communication is abhorrent.
	Appreciate 0 Quote

03-23-2015, 08:36 AM	#8
torchmedia Second Lieutenant 53 Rep 268 Posts Drives: White Z4MC Join Date: Jul 2014 Location: Canada iTrader: (0)	Mine just arrived this past week as well. Strangely, I received a 'shipping notification' email after the decals arrived. Also: At first blush I think my stickers are off-color (white).
	Appreciate 0 Quote

03-23-2015, 11:33 AM	#9
chickdr Lieutenant Colonel 140 Rep 1,990 Posts Drives: 2006 M Roadster Join Date: May 2009 Location: Buford, GA iTrader: (0)	I bought some when I first got my car in 09. They came quickly, but didn't match well at all(Imola Red). I contacted them and they quickly responded asking me to send a part off the car so they could match the color more accurately. I am glad I never did it as I probably wouldn't have seen the part again.
	Appreciate 0 Quote

03-25-2015, 10:53 AM	#11
Nate4641 Major 151 Rep 1,134 Posts Drives: '07 M Roadster Join Date: Dec 2011 Location: Warner Robins, GA iTrader: (0) Garage List 2007 BMW Z4 M Roadster [0.00]	I had similar issues. I ordered mine a few weeks before coming home from overseas along with stuff from other vendors. It hit me after I was already home that I never even got a receipt email from them. I don't recall if I tried to contact them, but they finally showed up a day or 2 before I had to leave. __________________ My build/adventure thread
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07-18-2015, 01:53 PM	#12
decalstore Registered 0 Rep 3 Posts Drives: BMW Z4 Join Date: Jul 2015 Location: New York iTrader: (0)	Decal Store is no longer ran from IL , i bought the company over from DAN. I do my best to ship out orders within 2 days. Sometimes its nearly impossible. Anyways just giving a heads up if you guys ever need any graphics you can get in touch with me nick@decalstore.com
	Appreciate 0 Quote

07-20-2015, 06:04 PM	#13
usaz4mcr8cr Private First Class 13 Rep 180 Posts Drives: Z4MC Join Date: Nov 2011 Location: So. Cal. iTrader: (3)	Nick@decalstore.com, How about some color matched eyelids for the headlights?
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07-20-2015, 06:35 PM	#14
StickMon My other car is on Mars 636 Rep 3,124 Posts Drives: 2006 MR Join Date: Feb 2011 Location: Lo-Cal iTrader: (1)	I was just thinking about that as I was admiring the sun damage on mine. I'd be in for a set. __________________ Warning: May contain traces of nuts.
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07-21-2015, 12:19 PM	#16
usaz4mcr8cr Private First Class 13 Rep 180 Posts Drives: Z4MC Join Date: Nov 2011 Location: So. Cal. iTrader: (3)	Here are some samples: Attached Images
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07-21-2015, 12:40 PM	#17
Finnegan Dog Listener 701 Rep 7,850 Posts Drives: Z4M/. Z3M, E36/46 M3 Join Date: Oct 2008 Location: Teaching the dog to slalom iTrader: (22)	Very nice!
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07-22-2015, 10:04 AM	#19
usaz4mcr8cr Private First Class 13 Rep 180 Posts Drives: Z4MC Join Date: Nov 2011 Location: So. Cal. iTrader: (3)	Hopefully the decalstore can come up with something...
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