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I've had some dodgy service issues when taking my car to BMW Toronto, hence they don't get to service it, ever. Which is suprizing as the Motorcycle service guys are utterly amazing, best service I've ever had. Just an FYI this dealership isn't owned by BMW Canada (corporate) anymore, it's owned by the same people who own Parkview BMW. I'd try speaking with the general manager (politely) as see what type of resolution you can get (reduced cost, free loaner) or just go elsewhere with a letter to the GM informing them how they will not be getting any of your business.
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