[markymarc1979]

I arrived at BMW Toronto this morning to have an OEM alarm installed.

I booked the appointment a week in advance and I was informed by the service advisor that it would take approximately 1.5 hours to complete the installation.

I have never been so dissapointed in my life. It turns out that they would need to have car for the whole day and that no loaner car would be provided. I fought hard for the loaner car and they simply would not budge.

This is the pinnacle of unprofessionalism and a complete insult. For obvious reasons I cannot be without a car for the whole. They screwed up, wasted my time and gas. They simply did not care and gave me that attitude like I'm just another customer.

Honestly, this dealership has hundreds of cars sitting on their lot and collecting dust. Would it really break them to provide me a loaner car? I don't even care if it was an old crappy 318.

Anyways, my advice to the entire community. Do not get service at BMW Toronto.