I opted to write a more formal email this time to NA and it got forwarded to the same woman I talked to on the phone, Kara in Customer Relations Department.
In summary it was about the engine started knocking, I brought it to outside shop to replace bearings but did not cause nor fix the problem, then contacted BMW dealer. I also mentioned the FTC laws and Magnuson-Moss Warranty Act.
She called back and left a voicemail and said she still can't provide warranty.
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