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Clearly not all service departments have the same level of skills and capabilities. Like O-Cha said, it's tricky to get this work done correctly. It's not a paint by numbers thing, and that's all most techs are capable of. This takes real mechanical skill. So yes, it is ridiculous, but not terribly unexpected given the record most dealer shops have for repairs. I base that that on what I've seen on the forum when something, like VANOS bolts or anything mechanically complicated, goes wrong.
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