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12-06-2010, 07:23 PM
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#3
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Bimmer Noob
Drives: 08 Z4MC;08 MBZ E350 4Matic
Join Date: May 2010
Location: Seattle, WA
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Jeff Pemberton is my service advisor. He's done a good job with communication and taking care of the "grey" service work.
That said, I did have a "dealership" story. A mechanic forgot to torque down the pulley when they replaced a failed power steering pump. That was an eventful ride home.
So, bad service can happen anywhere, but they did a solid job of taking care of the mistake.
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08 Z4MC /// DKF Exhaust, Stoptech 6/4 BBK, TCK Coilovers, Strong-Strut, Apex EC-7's, APR Splitter/Wing,
AFE Intake, Underdrive pulleys, AS SSK, Jaffster, UUC Tranny Mounts, Matte Grill, RPI Scoop, CF Badges |
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