Quote:
Originally Posted by All American 6
Anyone with a reveiw of Tom Williams BMW in Birmingham, AL?
What else do I need to know?
Thanks,
AA6  |
I live 7 miles from Tom Williams BMW and took my MCoupe there one time for an airbag light - turns out the battery cable needed to be replaced. No problem, a little overpriced, but I don't have access to a scanner to reset the airbag light so I tell them to go ahead and fix it.
I pick up the car that afternoon and drive it home. I notice a clunk going around turns, coming from the hatch. I check it out when I get home and find that the battery is not bolted down, the vent hose is not attached to the battery and the cover is just laying in the back. So that is what I got for $510 - a $130 battery cable and I got to put the car back together again.
I called the service advisor, Mario, twice and left messages expressing my displeasure and never received a call back.
My boss bought an X5 there 7 months ago and told me that the 3 times he has been there for service he has never dealt with the same service advisor twice. Very high turnover, apparently.
I will never go there again......there are others in town that can work on my car. My .02 - worth what you paid for it.