Quote:
Originally Posted by iPhoneEngineer
To give my honest opinion on the situation, as in-progress as it is:
1) The praise for ESS' kit quality is abundant and diverse. There are some very well-repped independent folk who call their actual tuning prowess second-to-none. Component quality is top notch and system reliability / testing is renowned.
2) Posts from the past speak very highly of ESS customer service. More recent posts have indicated there has been a significant slowing of response time to emails, even from customers who have already placed orders. E.g., at times I even had trouble getting a tracking number. I suspect this is related to the rapid increase in popularity they've seen, even over the past two months alone, and that they are working to staff up and defend their customer service reputation.
3) When there IS an actual problem, the guys are certainly right there to help. Their warranty is great and they spare no expense fixing any mistake, overnighting parts or rushing them from Europe as standard procedure. In addition to working me in so quickly, Roman takes it for granted that they will replace the intake pipe that has gained a scratch from hitting the hood (though that will probably happen back at home, since that part wasn't overnighted with the pulley).
I suspect that some of the recent mistakes that have been discussed, particularly the kits missing parts, are also directly related to understaffing and their abrupt popularity increase. The IC pipe issue is not that surprising given the kit was just adapted for our cars--they spent the time getting the tune right and probably reused a pipe from the E46 kit without realizing that non-ESS mechanics might have a lot of difficulty getting a proper fit. Based on the way these guys run their business, I'm sure a resolution is forthcoming.
It really sucks to see my car in such an unhappy state, but human errors happen and I couldn't imagine a much better response to the problem.
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the kit was adapted from the m3..... and ess havent put the kit on their site for this reason :-) when you see how well everything is integrated into the engion bay im quite frankly blown away to only have a boost pipe thats to short...... we lengthened that pipe (ess completely know about this) under ess instruction....... no probs!! Ess will only allow certain shops to do the vt2 due to complexity.... no you know why ;-)
the key is getting you back on the road, imo your shop should have given you a loan car and no let you drive this thing in this state...... the metal on metal sound your hearing is probably the belt bucking and causning stress on the pulley bearing.......
again check the s/c oil level please and come back :-) it should be just below the hatched area ;-)