Quote:
Originally Posted by tikamak
You see, people who run a business reply to mails that might bring them money. This doesn't mean good customer service .
ESS is just probably receiving too many price request mails and need to study the discount before sending it.
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I don't know....I've always believed in shooting quotes left and right, because it's a numbers game, yeah? The more people you reach out to, the more potential for business.
And the whole VF thing...they're really missing out on great opportunities to potentially create loyal lifetime customers. Instead, they're not even dealing with service failure recovery; which is extremely sad to say the least. It's as if they don't want my money/business
