[jmillet]

Originally Posted by johanness

UPDATE

Just got back from my service and figured I'd respond. Jeff was my service advisor. He was cheery and accommodating.
I asked to speak with the Service Manager, and they said he/she wasn't in, however the assistant was. Forgot the fellows name, but he wouldn't listed to word one about any of my concerns.
SNIP
Point is, the assistant service manager was the worst part of the whole deal.
He may have been having a bad day, but his people skills were lousy and he just pish-poshed any questions or comments I had.
Jeff was a welcomed change from this douche to say the least.
All in all, not a bad service. For BMW.

Too bad you can't remember the name of this horrible assistant service manager. Shannon Travis is the Service Manager. Shannon can't fix the problem if he isn't aware of your concerns. You would do us all a favor if you would share your experience with Shannon. Email him at stravis@bmwseattle.com