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UPDATE
Just got back from my service and figured I'd respond. Jeff was my service advisor. He was cheery and accommodating.
I asked to speak with the Service Manager, and they said he/she wasn't in, however the assistant was. Forgot the fellows name, but he wouldn't listed to word one about any of my concerns.
He said ALL his techs work on ALL bmw's and that they ALL have the same training and stood by each one of them. (i.e. getting a 'specialist' wasn't going to happen, and I shouldn't even have asked).
For instance... I said I'd prefer to only have 5.5L of oil in my car, and could they make sure to provide the other .5 leftover. He INSISTED that the oil came out of a barrel which had a litre-counter and that it didn't come from individual 1-litre containers.
At the end, Jeff told me that indeed it DOES come in single 1L bottles, and that it's a special oil bla bla bla.
Point is, the assistant service manager was the worst part of the whole deal.
He may have been having a bad day, but his people skills were lousy and he just pish-poshed any questions or comments I had.
Jeff was a welcomed change from this douche to say the least.
All in all, not a bad service. For BMW.
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