I've heard many similar remarks about crap service from number of dealers. That includes Toronto as well as the one on Kennedy. Also another friend of mine has mentioned the same thing about Parkview being very good for service.
Strange that service from BMW D/T and Parkview differ so much even under same ownership...
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2020 M2 Competition
2006 Z4M Roadster
2011 Ducati 848 EVO
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