We wanted to post an update on the EC-7 pre-order and the products shipping.
All orders containing only profile 3 wheels have already shipped.
- Tracking numbers have been sent.
All orders containing only profile 1 wheels or a mix of profile 1 and profile 3 wheels will begin shipping Friday, August 24th, and will be completely shipped out by Monday, August 27th.
Profile 2 Wheel Delay
- Tracking numbers will be sent out the day your order ships.
Unfortunately we have a delivery issue with the EC-7 profile 2 wheels and they will be delayed until the end of September. We apologize for not being able to notify you any sooner. The delay is due to an issue found in the last step of quality control. We are working to get your profile 2 wheels to you as quickly as possible.
If your order contains profile 2 wheels, we wanted to reach out to you and see what we could do to make sure your experience with us is satisfying. The following are the two options we can offer you:
Accept your orderIf your order is one that will be delayed you will be receiving an email with more details.
Receive an additional discount off the “EC-7 Pre-order” set price.
Decline your order
Receive a full refund.
Again, we apologize for the inconvenience. Please feel free to contact us with any questions orfor any reason on our office line, (925) 245-0773 or at firstname.lastname@example.org